How to add an order tracking page to your Wix store

"Where's my order?" is one of the most common questions an online store gets. A tracking page on your own site answers it before the customer has to write in. Here's how to set one up on Wix in about five minutes.

By Michael Adam, developer of Hoppy Parcel · Updated November 11, 2026

What Wix gives you out of the box

Wix Stores already lets you add a tracking number and carrier to each order. If you tick the box when you add it, Wix sends the customer a shipping confirmation email with the tracking number, and customers who have a site account can see it under My Orders.

What's missing is a page on your store where any customer, including guests who checked out without an account, can look up an order and see what's happening with the package right now. Without it, customers dig through their inbox, copy the number into a carrier's site, or simply email you.

A tracking page fixes that, and it keeps customers on your site, in your colors, instead of sending them to a carrier page with someone else's branding.

What a customer sees after entering their order number and email.

Step by step

1. Install the app

   Open Hoppy Parcel on the Wix App Market (or search "order tracking" from your dashboard's App Market) and click Add to Site. The app works with Wix Stores on both the Wix Editor and Wix Studio.

2. Check the new Track My Order page

   Installing creates a Track My Order page with the tracking form already on it. Open the page in the Editor and make sure it's linked where customers will look: your menu, your footer, or both.

3. Match it to your store

   Select the tracking widget and open its Settings. You can change the title, font, colors and corner radius so it looks like the rest of your site.

   Fill in Store contact with your support email or your contact page. If a carrier reports a problem with a delivery, customers see a "Contact the store" button that goes straight there.

4. Publish

   Publish your site. The page is live and ready for the next order.

5. Add tracking numbers to orders

   Keep fulfilling orders the way you already do. In your dashboard go to Orders, open an order, click Add Tracking No., choose the carrier and enter the number. If you print labels through Wix or a shipping app, the number is usually added for you.

   That's all the app needs. When a customer looks up the order, it reads the tracking number from the order and fetches the carrier's latest status.

6. Optional: link customers straight to their order

   The tracking page accepts the order number and email in the link, so a customer can skip the form:

   yourstore.com/track-my-order?order=10001&email=jane@example.com

   Use it in follow-up emails or customer messages, wherever you can insert the order details.

The whole flow in 45 seconds.

What your customers get

• Live carrier status: shipped, in transit, out for delivery or delivered, with the delivery history and an estimated arrival date when the carrier provides one.
• No account needed: order number plus the checkout email. The email has to match the order, so nobody can look up someone else's order.
• Every package in one place: an order that ships in several boxes shows a tab per package, each with the items inside.
• Their language: the page shows in 12 languages, including Spanish, French, German and Hebrew (right to left).
• A way to reach you: if the carrier reports a delivery problem, the page says so and offers the "Contact the store" button.

Tips that cut down "where is my order?" emails

• Put the link in your footer and your order emails. A tracking page only helps if customers find it before they write to you.
• Add the tracking number as soon as the label is printed. Customers often check the same day they get the shipping email.
• Mention it on your shipping or FAQ page. One line, like "Track your order any time on our Track My Order page", does the job.
• Pick the right carrier. The carrier you choose on the order decides where live status comes from, so a wrong carrier means no live updates.

What it costs

Hoppy Parcel has a Free plan with live tracking for up to 20 shipments a month, which covers many small stores. Pro costs $4.99 a month ($3.99 a month billed yearly) and covers up to 100. Each shipment counts once, however many times a customer checks it. Past the monthly allowance, the page still shows the tracking number, the carrier and a link to the carrier's tracking page.

Questions about this guide? hello@brivanolabs.com · Hoppy Parcel privacy & terms