Hoppy Parcel — Privacy Policy & Terms of Use

Hoppy Parcel adds an order-tracking page to Wix Stores, so customers can see where their package is. These documents explain how we handle data and what governs your use of the app.

Last updated: October 31, 2026

Privacy Policy

1. Who we are

Hoppy Parcel ("the App", "we", "us") is a third-party application available on the Wix App Market, developed by Michael Adam (Brivano Labs). Site owners ("Site Owners") install the App on their Wix store to give their customers ("Shoppers") a page where they can track their orders.

2. Data we collect and process

• Order lookup. A Shopper enters an order number and email address on the tracking page. The App uses them only to find the matching order in the store through Wix's APIs and to check that the email matches the order. We do not store the order number or the email address.
• Order details shown. For a matching order, the App reads the shipment details the store already holds — tracking number, carrier, fulfillment status and the items in each shipment — and shows them to that Shopper. We do not store them, except the tracking number as described below.
• Live tracking (Pro plan). On sites with the Pro plan, the tracking number and carrier are sent to our tracking data provider to fetch the carrier's latest status, delivery history and estimated delivery date. No name, email address, street address or order contents are sent to the provider.
• Usage counting. To count the Pro plan's monthly shipment allowance, we store the site's app instance ID, the tracking number and the date it was first tracked.
• Plan information. We check the site's App plan through Wix to decide which features to show.
• Display settings. Settings the Site Owner chooses in the Editor (title, colors, font, corner radius) are saved by Wix as part of the site.

We do not collect passwords or payment information. Payments for the Pro plan are processed by Wix.

3. How we use data

Data is used only to show Shoppers their order status and to run the App's plans for the Site Owner — never for advertising, analytics, profiling or marketing, and we never sell or rent it.

4. Third parties and sub-processors

• Wix — hosts the App and the store, provides order data and processes payments.
• 17TRACK — tracking data provider (Pro plan). Receives tracking numbers and carrier codes only.
• Supabase — database hosting for the usage records described above.
• The carrier — the tracking link on the page opens the carrier's own website, which has its own privacy policy.

5. Cookies & tracking

Hoppy Parcel does not set cookies and does not use tracking pixels or analytics scripts.

6. Data retention & deletion

Usage records (instance ID, tracking number, first-tracked date) are kept while the App is installed and are used for monthly counting. A Site Owner can ask us to delete them at any time. Tracking numbers sent to our tracking provider are kept by that provider under its own policy.

7. Your rights (GDPR and similar laws)

If you are located in the European Union, the European Economic Area, the United Kingdom or another region with similar laws, you have the right to access, correct or request deletion of your personal data. Shoppers' order data belongs to the store; for questions about an order, Shoppers should contact the store. You can also contact us at the email below and we will respond within 30 days.

8. Children's privacy

Hoppy Parcel is not directed at children under the age of 13 and does not knowingly collect data from children.

9. Changes to this policy

If we change how the App handles data, we will update this policy before the change takes effect. The "Last updated" date at the top of this page reflects the latest revision.

Privacy contact: hello@brivanolabs.com. We aim to respond within 30 days.

Terms of Use

1. Acceptance of terms

By installing or using Hoppy Parcel ("the App"), you agree to these Terms of Use. If you do not agree, do not install or use the App.

2. Description of service

Hoppy Parcel adds an order-tracking page to online stores built on Wix. Shoppers enter their order number and email to see their shipment details. On the Pro plan, the App also shows the carrier's live status, delivery history and estimated delivery date. The App is distributed through the Wix App Market and is also subject to Wix's platform terms.

3. Tracking information

Shipping status, history and delivery estimates come from carriers through a third-party tracking provider. We do not control carriers and cannot guarantee that their information is complete, accurate or up to date. Delivery estimates are estimates only. If live tracking is unavailable (for example, an unrecognized tracking number, a provider outage or the monthly allowance is reached), the App shows the basic shipment details instead.

4. Site owner responsibilities

• Using the App in line with applicable laws, including privacy laws that apply to their store and customers, and Wix's Terms of Service.
• Entering correct tracking numbers and carriers for their orders.
• Their products, orders, shipping and customer service, which are managed by the store and not by the App.

5. Plans and billing

Hoppy Parcel offers a Free plan and a paid Pro plan, sold through the Wix App Market. The Pro plan includes live tracking for up to 100 unique shipments per site per calendar month; the count resets on the 1st of each month. Payments, renewals, cancellations and refunds are handled by Wix under its own billing terms. We may change plans or prices; existing subscribers will be told before a price change applies to them.

6. Intellectual property

The Hoppy Parcel application, its code, design and branding are the intellectual property of Michael Adam. You may not copy, modify or redistribute the App except as allowed by the Wix App Market.

7. Disclaimer of warranties

Hoppy Parcel is provided "as is" without warranties of any kind, express or implied. We do not guarantee that the App will be error-free, uninterrupted, compatible with every store design, or suitable for any particular purpose.

8. Limitation of liability

To the maximum extent permitted by law, Hoppy Parcel and its developer shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from the use of the App, including lost sales, lost revenue, lost data, or losses caused by inaccurate or delayed carrier information.

9. Termination

Site Owners may uninstall the App at any time from their Wix dashboard; the tracking page stops working immediately. We may discontinue the App or end access for anyone who violates these Terms.

10. Governing law

These Terms are governed by the laws of the State of Israel, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Israel.

11. Changes to these terms

We may update these Terms at any time. The "Last updated" date reflects the most recent revision. Continued use of the App constitutes acceptance of the updated Terms.

Questions? hello@brivanolabs.com